Trust With Nontechnical Stakeholders Questions
Techniques and behaviors for establishing and maintaining trust and credibility with nonengineering partners such as product, design, finance, legal, and business leaders. Covers how to act as a trusted advisor: demonstrating domain empathy for their goals and constraints, speaking their language, delivering on commitments, aligning advice to business outcomes, being responsive and transparent, and converting perceived blockers into enablers. Includes examples of repairing damaged relationships, negotiating tradeoffs, setting expectations, and building long term partnership through reliability and shared success metrics.
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